Dr Heather Young
University of Florida
Dr Heather Young
University of Florida
Challenge: In large online courses, students often feel like just a “face on a screen” or a number. Traditional discussion boards often result in “compliance” posts, posting once and replying twice just to check a box,which lack originality and real connection.
The human moment
Dr. Young shared a story from her oral communication lab regarding a student who was initially so nervous that she sat in a back corner and barely spoke. This student eventually posted a vulnerable question on Yellowdig asking her peers about their first week. Within hours, she received over 35 supportive replies from classmates who shared similar fears and offered advice.
As Dr. Young described the impact:
“It allowed a quiet student space to reflect on the ‘safe feeling’ my lab provided her, unknowingly finding a wealth of supporting feedback and agreement with her feelings from fellow classmates.”
The proof
- Student-led posts began before the first lecture.
- The community achieved a high conversation ratio.
- Students began sharing external resources to help one another without the instructor prompting them.
- Using a social-media-style mental model helped students immediately understand the platform, shifting the focus from grading to genuine conversation.
- When students feel safe to be vulnerable, they take ownership of their learning.
- Building a “human-centered” environment allows students to feel valued and heard.
- Students engage more deeply when they are connecting content to their real-world experiences rather than just following a rubric.
- Faculty: Identify and reach out to students who have fewer connections, rather than grading every single post
- Instructional Design: Focus on “small design shifts” and transparency to build trust.
- Student Success: Look for “re-entry points” as a signal of success.
- Online Programs: Transform a “face on a screen” into a confident, engaged learner.


