Maha Migdadi
New Mexico State University Global
Maha Migdadi

Challenge: When a student starts falling behind, the instructor is often the last to know, especially when teaching multiple courses at once.
Without visibility into engagement, support arrives too late, after students have already disengaged, fallen behind, or quietly decided to leave.
The human moment
Maha has seen it happen repeatedly at New Mexico State University: students who come seeking support are already overwhelmed, and when her team checks the course, the signs were there all along: Unclear instructions. No resources. No interaction is designed into the course.
What changed the equation was combining well-designed courses with tools that make engagement visible. And the data backed it up: “The courses that are well-designed, we can see that the engagement is really high between the students.”
Yellowdig became a key part of that design. In courses that use it, interaction was built in, not bolted on. Students were posting, responding, and connecting in ways that generated a visible, measurable signal. When someone went quiet, the team could see it. And more importantly, they could act on it.
Her team uses that data to reach out to both students and their advisors, not reactively, but proactively.
“As early as possible, we reach out to the instructor and to the student’s mentor just to make sure those students are not falling behind.”
The proof
- Well-designed courses show measurably higher student engagement
- Students who never logged into a course were identified and reached before falling further behind
- Support shifted from reactive problem-solving to proactive outreach
- You cannot support what you cannot see
- Disengagement has a pattern, and that pattern is readable in the data
- Early outreach changes outcomes in ways that late intervention cannot
- Course design and student success are not separate conversations
- Faculty: Get notified when a student is disengaging, before it becomes a crisis
- Instructional Design: Build courses with interaction baked in so engagement is measurable from day one
- Student Success: Shift from reacting to withdrawals to preventing them with earlier, data-informed outreach
- Online Programs: Create the conditions for visibility — so no student disappears quietly


