Nicholas DeMayo American University Challenge: Faculty adoption of new tools and platforms is often slowed by fatigue, too many platforms, too little time, and a lack of a clear path from tool to outcome. The question isn’t just which tool to choose. It’s about keeping faculty at the center of learning and using technology to […]

Dr. Heidi Blair Augusta University Challenge: Many institutions wait until orientation, or even the first class session to begin building connections with students. But as Dr. Blair shared, “What about when they get admitted? How do we let them know right away that they belong?” The challenge isn’t just onboarding students. It’s helping them feel […]

Nan Nicholls Slippery Rock University Challenge: Student disengagement has become more visible. As Nan shared: “In the classroom, it seems that students are disengaged… people being distracted by their phones… that’s what I’ve observed.” Participation drops, attention shifts, and meaningful interaction becomes harder to sustain. The human moment Nan described seeing a growing shift from […]

Dr Heather Young University of Florida   Challenge: In large online courses, students often feel like just a “face on a screen” or a number. Traditional discussion boards often result in “compliance” posts, posting once and replying twice just to check a box,which lack originality and real connection. The human moment Dr. Young shared a […]

LaToya Devezin Penn West University Challenge: Faculty burnout is no longer just about time. It’s the pressure of large classes, constant grading, and trying to support every student—often all at once. The human moment LaToya described what burnout actually feels like behind the scenes. It’s not just the volume of work; it’s the expectation to […]

Jill AndersonNC State University   Challenge: Online course discussions lack real conversation. Students participate out of obligation, and faculty must grade every interaction. Engagement becomes routine, not meaningful. The human moment Jill described a frustration many instructors recognize immediately. Discussion boards, meant for interaction, often fail. Instead of real dialogue, students simply complete assignments. As […]

John BellottiUniversity of Wisconsin-Oshkosh Challenge: In asynchronous courses, students often feel isolated. Discussion boards are structured. Interactions are required. But a real connection? Rare. The human moment John shared a moment from an online accounting course that changed how he viewed engagement. The conversation started normally and stayed focused on the topic. Then it drifted. […]

I was in a conversation with one of our partners, a senior administrator responsible for institutional effectiveness. There is significant focus on retention, and as a result, on student belonging. They are doing an amazing job, but even a 1% lift is sizable—both for student success and the financial bottom line. What got me thinking […]

Dr. Scott StandiferSouthern California University of Health Sciences   Challenge: Traditional discussion boards feel structured and predictable. Students complete prompts, but rarely explore ideas beyond them. The human moment “This is how I kind of envision a discussion board, as a sort of stair step of knowledge. At the end of the course, we end […]

Dr. Kevin Carr University of Michigan   Challenge: Students defaulted to instructor answers or external tools instead of learning through each other. The human moment “They can ask their peers, and they get a much better and more interesting response, and they’re more part of a community through that.” — Kevin Carr Dr. Carr teaches […]

Higher education is facing a structural challenge.   Enrollment pressure is real.   Student acquisition costs are rising.   And too many capable students quietly disengage before we see it coming.   The data is clear: academic performance alone does not predict persistence. Connection does.   Belonging is no longer a “student life” concept. It […]